FAQ

How to order?

1. Please tell us the item model, color,(battery capacity), and the quantity that you need. You can inquire us through this inquiry form.
2. After we confirm all the details, we will make the PI (Performa invoice) for you to confirm the order. Once you paid, we will send the goods to you ASAP.

Can customize our own brand?

Yes. We offer OEM and ODM service. We can help you to do your own brand products. LOGO on atomizer, LOGO on battery, LOGO ono package etc. We have professional engineers and designers can help you to do the products specially as your requirements.

MOQ

Minimum order quanity base on your reqirements and products. Samples order: 20 pcs; OEM/ODM order: 300-500 pcs(atomizer, battery, box), 3000 pcs(disposable e cigarette); For more detail information, please contact us.

Payment term

  • T/T wire transfer;
  • Western Union;
  • PAYPAL;

Delivery time

3-5 days for sample order;
7-15 days for OEM/ODM order.

Shipping

1,UPS/DHL/EMS/HKEMS/FEDEX/HK post/TNT and so on express(door to door)
2,The shipping discount is different in different season and depend on different weight; we will choose the cheapest and safest way according your detail quantities
3, Normally, it takes around 5-7days from China to destination country.

Warranty policy

1. 3 months warranty for atomizer, 6 Months warranty for the battery,1 year warranty for the charger and other accessories.
2. We will replace the broken parts with new parts in the next order